Info

Welcome to the Info page. Here we will explain a number of things you need to know before making a purchase from us.

Payment

We accept payment via Paypal and Credit Card. For Australian customers wishing to make direct bank deposits, please contact us for banking details.

 

Shipping

All Domestic purchases will be shipped via Australia Post Registered mail by default. Tracking is available for this service. Insurance and service upgrades are available, please contact us to discuss your individual needs.

International purchases will be shipped via Australia Post Registered Airmail by default. Tracking is limited for this service. Insurance and service upgrades are available, please contact us to discuss your individual needs.

Custom duties and taxes are the purchasers' responsibility. Where possible we will help to minimise the risk of attracting such fees. This will however affect eligibility of insurances and utilisations of certain courier services. Please contact us to discuss your individual needs.

 

Returns

All items are eligible for a Full Refund within 30 days of receipt, provided they meet the following criteria:

    1. Item(s) must be returned in original condition
    2. Shipping charges are not refundable
    3. Customer must pay for return shipping of equivalent service standards and security.

 

Gemstone Authenticity & Certification

We provide a free, generic certificate of Authenticity for all of our Precious gemstones, curtesy of our in-house Gemologist. If you would like to have a certificate for a stone from particular laboratories, please contact us to discuss the extra cost.

 

Contact Information

If you have any queries about our gemstones, please feel free to drop us an e-mail at info@insignistone.com at any time. We'd be more than delighted to answer your enquiries.

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Appointments are required for viewing of gemstones.  Please e-mail us for more information.